Opening Procedures

We are now open Monday - Friday from 9:30am to 5:30pm.
Saturday - 9:30am to 5:00pm.

Safety is our absolute priority and we have done everything we can to make sure you can shop with us safely.
We have an online 'Click & Collect' service to make shopping with us a quick and easy experience. 

There may be a queue to get into the store as we will be limiting the number of customers to only 3 inside at any one time. We have a perspex safety screen at the counter and will be following social distancing guidelines as best we can.

  • ONLY 3 PEOPLE ALLOWED IN THE SHOP AT ANY ONE TIME.
  • HAND SANITISER IS AVAILABLE.
  • PLEASE REFRAIN FROM TOUCHING ANYTHING UNNECESSARILY.

'CLICK & COLLECT' 

  • NOW AVAILABLE ON CHECKOUT HERE ON OUR WEBSITE 
      (Collection 10am - 4pm, Monday - Saturday)

TRYING OUT GUITARS

If you would like to try a guitar before you buy we are operating an 'appointment only' system - call in and let us know which guitar you would like to try, we'll arrange a time during the week (Monday - Friday) entry via our 'Click & Collect' door, limited to 1 person at a time.

  • THERE WILL BE A LIMIT OF 2 GUITARS PER APPOINTMENT.
  • THE GUITARS WILL BE QUARANTINED BEFORE AND AFTER TRYING THEM OUT.
  • PLEASE ONLY ASK IF YOU ARE GENUINELY INTERESTED IN BUYING.

SECOND HAND GEAR

  • WE ARE NO LONGER BUYING, TRADING OR COMMISSION SELLING ANY 2nd HAND INSTRUMENTS OR EQUIPMENT.

REPAIRS

  • ONLY STRINGED INSTRUMENTS WILL BE REPAIRED FOR THE TIME BEING.
  • REPAIRS WILL NEED TO BE BOOKED IN BEFORE DROP OFF.
    CONTACT US BY PHONE, FACEBOOK OR EMAIL info@elephantmusicstore.com
  • PLEASE INCLUDE:
       
    1. YOUR NAME
    2. YOUR PHONE NUMBER & ANY OTHER CONTACT DETAILS
    3. WHAT INSTRUMENT
    4. WHAT NEEDS REPAIRING ETC.
  • NO REPAIRS WILL BE CARRIED OUT ‘WHILE YOU WAIT’.
  • ALL INSTRUMENTS WILL NEED TO BE LEFT IN QUARANTINE BEFORE REPAIRS COMMENCE.
  • PLEASE CLEAN THE GUITAR BAG BEFORE DROPPING IT OFF.
  • THIS WILL REMAIN IN PLACE UNTIL THE RISK HAS PASSED

MUSIC LESSONS & REHEARSAL ROOM

  • THE REHEARSAL ROOM IS NOW OPEN - PLEASE BRING YOUR OWN MICROPHONES.
  • MUSIC LESSONS ARE NOW BACK ON
  • ENTRY FOR REHEARSALS AND MUSIC LESSONS IS VIA THE BROWN 'CLICK & COLLECT' DOOR TO THE LEFT OF THE MAIN SHOP DOOR - PLEASE RING THE DOORBELL.